Support

Questions or problems? Email us and we will reply as soon as we can.

Frequently asked questions

How do I earn more time?

When an app is locked, tap Earn 2 minutes on the lock screen and answer one of your flashcards. A correct answer gives you 2 more minutes in that app. A wrong answer just shows the next card, with no penalty. Earned time does not stack: you earn again once the app locks again.

Why does FlashLock need Screen Time access?

Apple's Screen Time is what measures app use and locks apps. FlashLock asks for access so it can apply your limits. You choose apps with Apple's own picker, and FlashLock only receives opaque tokens from Apple, so it cannot see which apps you picked by name.

My app isn't in the return list.

After a correct answer, FlashLock can send you back to many popular apps. If yours isn't listed, choose "My app isn't listed" and open the app yourself from the Home Screen. Your earned minutes still apply.

How do I cancel or restore a purchase?

To cancel, open iPhone Settings, tap your name, then Subscriptions, and choose FlashLock. To restore on a new iPhone, open FlashLock Settings and tap Restore purchases. Sign in to the same Apple ID that bought the subscription.

I lost my cards after deleting the app.

Your decks, cards and stats are stored only on your iPhone. Deleting the app removes them, and we have no copy to restore. Keep the app installed to keep your cards.

Strict mode: how do I change a limit?

With Strict mode on, raising or removing a limit, or turning Strict mode off, requires answering 5 cards correctly. Open the limit, make your change, then answer the 5 cards when asked.

My limits aren't blocking.

Check that FlashLock still has Screen Time access in iPhone Settings, then Screen Time. If access was turned off, reconnect it in the app when prompted. Also confirm the app is in your list of limits and that its daily time has actually run out.